Day 1

• Met with the employee in charge of each department of Tri-County
• Facts of Tri-County
  • Service in 7 counties
  • About 24,000 members
  • 43 employees
  • 40 work vehicles
  • Maintain 2,625 miles of lines
• Tri-County office has fully functional kitchen, rooms to sleep, workout rooms in case there is a need for employees to stay an extended period of time in case of a storm.
• At the end of the year money left over goes back to members (around $2 million)
• 2019 revenue was $58 million
• $42.5 million paid for power
• 1 of 26 Cooperatives in state
• Lowest electric rates in the state
• Communications and Customer Service
  • Operation Roundup
    • Financially help a person in need.
  • High School NC Electric Cooperatives Youth Tour
    • 1 week trip to D.C. for free each year
  • Middle school sports camp scholarship

Day 2

• Accounting
  • Every department is connected to accounting
• IT
  • Focus on breach prevention
  • Setting up backups to prevent down time

Day 3 Statewide Virtual Day

• 7 cooperative principles
  • Voluntary & open membership
  • Democratic member control
  • Members’ economic participation
  • Autonomy & independence
  • Education training & information
  • Cooperation among cooperatives
  • Concern for community
• TEMA sales
  • 2019 $124,425,358
  • 2020 ~$537,000 in sales per business day
• Florence hurricane was busiest storm for supplies from TEMA
• Must manage material flow to all cooperatives in preparation for hurricanes so there aren’t cooperatives without supplies because a few have a majority of supplies.
• Weather is the greatest driver of variability in electricity use.
• Greatest amount of electricity is used during summer.

Day 4     Member Services

• Assistance with transferring, connecting, and disconnecting accounts.
• Working with members who need payment extensions.
• Helping customers receive the capital credits of deceased family members.  The longer a person is a member and the larger their electric bills are the more capital credits they accrue.
• With the smart meters, electricity can be turned on or off from the office without sending anyone out to a location

Day 5 

• Front desk
  • Answer phones and drive thru
  • Take payments via phone, mail, drive thru

Day 6 Engineering

• . Set up paperwork for new connections and service calls.
• Look at setup of substations, solar farms, biodigesters

Day 7 Substation tour

Day 8 Lineman Day

• Work in bucket on new connection
• Trenching
• Pulling underground lines
• Putting in a meter for new service

Day 9 Right of way crew

• Trimming trees
• Mulching limbs

Day 10 Filming day

• Changing out an insulator on a pole in bucket
• Putting on an elbow for underground wire
• Mulching tree limbs

Day 11 Billing

Day 12 Warehouse

• Pulling parts for jobs for the next day
• Organizing supplies with the forklift